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  • Talk through your use case and priorities
  • See how Text automates customer support and drives revenue

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ChatBot by Text - pricingChatBot by Text - pricing

ChatBot plans and pricing built to scale with you

Text Pricing designed for every stage of your customer support. Start today, no credit card required.

Pay yearly. Save up to 24%.
  • Essential

    For small teams earning their
    first revenue from chat.
    $19 per user / mo
    Start free trial

    Essential plan includes:

    1 AI Agent
    10 AI resolutions
    5 Reply suggestions
    5 AI text edits
    50 Live visitors tracked
    10,000 API calls
    3 Proactive campaigns
    10 Custom skills
    AI Copilot
    Inbox and ticketing system
    Workflow automation
    Business channels
    Selling through Shopify
  • Enterprise

    annual plan

    Custom AI, built and run for you. Backed by a team focused on your revenue goals.
    Custom

    Adapts to how you work

    Custom AI Agents
    Tailored workflow automation
    Plugged into your data
    Flexible scaling and usage limits

    A dedicated team for your account

    Dedicated Account Manager
    Personalized onboarding
    Product training for your team
    Direct engineering support

    No procurement surprises

    SOC 2 Type 2
    SLAs, legal and compliance review
    White-label widget
    SSO and audit logs
    AICPA SOC 2 GDPR CCPA PCI DSS DPF

Set your usage. See your price.

Move the sliders to reflect your expected volume. Your cost updates instantly — per user, per month, billed yearly.

Users
1
1 25+
AI Agents
10
0 50
AI Agent resolutions
200
0 2,000+
Reply suggestions
50
0 Unlimited
AI text editing
100
0 Unlimited
Live visitors tracked
400
0 1000+

Your usage summary

  • Users 1
  • AI Agents 10
  • AI Agent resolutions 200
  • Reply suggestions 50
  • AI text editing 100
  • Live visitors tracked 400

Pricing breakdown

Plan Growth $79
Total cost $79
Duncan Andrews

With Text, we're qualifying so many more leads than we were ever
doing with previous campaigns.

$1.5M

revenue added in last 6 months

Duncan Andrews Senior CRM & Digital Manager, Wembley Stadium

Text pricing plans

Compare plans
Enterprise
Pricing
Price per user (billed monthly)
$25
$99
Custom
Price per user (billed yearly)
$19
$79
Custom
AI Agent
AI Agent

AI Agent

An AI Agent runs conversations on its own, using the knowledge, tone, and skills you give it. You decide what it knows, how it sounds, and what team it works in.

essential

1

growth

10

enterprise

custom

1

10

custom

Included AI resolutions
Included AI resolutions

Included AI resolutions

One resolution = the AI directly solved a customer question. Multiple questions in the same chat still count as one.

essential

10 resolutions per month (120 resolutions per year)

growth

200 resolutions per month (2,400 resolutions per year)

enterprise

custom

10 resolutions per month (120 resolutions per year)

200 resolutions per month (2,400 resolutions per year)

custom

50 AI resolutions package (auto-refill)
50 AI resolutions package (auto-refill)

50 AI resolutions package (auto-refill)

When you hit your monthly limit, Text automatically adds 50 more resolutions for $49.50 so the AI keeps working. Anything used gets billed at your next renewal.

essential

$49.50

growth

$49.50

enterprise

custom

$49.50

$49.50

custom

Custom skills
Custom skills

Custom skills

A skill is a rule that tells your AI what to do in a specific situation: offer a discount, recommend a product, escalate to a human. You define the triggers and the steps. 10 skills per agent.

essential

10

growth

10

enterprise

custom

10

10

custom

Tone of voice
Tone of voice

Tone of voice

Pick how your AI Agent sounds, from professional to friendly to casual.

essential

growth

enterprise

Personalized replies
Personalized replies

Personalized replies

The AI uses customer data (name, email, account info, purchase history) to tailor every reply.

essential

growth

enterprise

Multilingual
Multilingual

Multilingual

The AI Agent detects the customer's language and replies in it. Supports 48 languages.

essential

growth

enterprise

Human takeover
Human takeover

Human takeover

Step in and take over the conversation from the AI Agent anytime.

essential

growth

enterprise

Conversation history
Conversation history

Conversation history

Your AI Agent remembers and uses past conversations to give more accurate, contextual answers.

essential

growth

enterprise

Knowledge base management
Knowledge base management

Knowledge base management

One place to manage everything the AI Agent, Copilot, and reply suggestions learn from. Edit, update, and control all sources.

essential

growth

enterprise

Knowledge sources
Knowledge sources

Knowledge sources

Feed your AI from help articles, internal docs, URLs, and PDFs. Max 50 MB per file.

essential

growth

enterprise

AI Copilot
AI Copilot

AI Copilot

An AI assistant for every agent. It drafts replies, summarizes chats, and suggests tags so no one starts from zero.

essential

growth

enterprise

Reply suggestions
Reply suggestions

Reply suggestions

The AI drafts replies from your knowledge sources, ready to send or tweak.

essential

5 monthly per user

growth

50 monthly per user

enterprise

custom

5 monthly per user

50 monthly per user

custom

AI text edits
AI text edits

AI text edits

AI polishes any reply: rephrase, summarize, fix grammar, or expand.

essential

5 monthly per user

growth

100 monthly per user

enterprise

custom

5 monthly per user

100 monthly per user

custom

Similar ticket suggestions
Similar ticket suggestions

Similar ticket suggestions

Text surfaces past tickets that match the current one for faster resolutions.

essential

growth

enterprise

Ticket language detection
Ticket language detection

Ticket language detection

The system recognizes any language and routes tickets automatically.

essential

growth

enterprise

AI avatars
AI avatars

AI avatars

AI-generated avatars for your team to make conversations feel more personal.

essential

growth

enterprise

AI canned reply suggestions coming soon
AI canned reply suggestions coming soon

AI canned reply suggestions

The AI picks the right canned reply for you, based on what the customer just said.

essential

growth

enterprise

Chat summaries
Chat summaries

Chat summaries

Get the key points of any chat without reading the whole thread.

essential

growth

enterprise

Ticket summaries
Ticket summaries

Ticket summaries

Get the key points of any ticket without reading the whole thread.

essential

growth

enterprise

Chat topics
Chat topics

Chat topics

A weekly report on what your customers are asking about most.

essential

growth

enterprise

Tag suggestions
Tag suggestions

Tag suggestions

One-click tag suggestions for chats and tickets, based on how you've tagged before.

essential

growth

enterprise

Text products are trusted by 35,000+ leading brands

Toyota
S&P Global
Unilever
Huawei
Motorola Solutions
Adobe
PayPal
KPMG
Hyundai
LG
McDonald's
Mercedes-Benz
Hairlust hair care products

We measure the amount of time we spend on customer queries and the number of customer tickets, and they both have reduced by about 20%.

Rasmus Serup,
CEO of Hairlust

Resolve more. Spend less.
Sell more with Text.

Frequently Asked Questions

How much does a chatbot cost?

Chatbot pricing depends on the plan and features you need. ChatBot by Text starts at $19 per user/month (billed annually) for the Essential plan, which includes an AI chatbot, live chat, a shared inbox, and a ticketing system. The Growth plan costs $79/mo and adds 200 AI Agent resolutions, unlimited chat history, and advanced reporting. For larger companies, the enterprise chatbot platform offers custom pricing with dedicated onboarding, SLAs, and a dedicated Account Manager. All plans include a 14-day free trial with no credit card required.

Does a chatbot cost money or is there a free plan?

ChatBot by Text offers a free 14-day trial with no credit card and no commitment. During the trial you get full access to the AI chatbot, live chat, workflows, and analytics. After the trial, the cheapest chat bot subscription costs $19/user/month (annual) or $25/user/month (monthly). There is no permanent free tier. Start your free trial to see how it works.

What does a chatbot subscription include?

Every ChatBot by Text plan includes an AI Agent that resolves customer queries automatically, AI Copilot with reply suggestions, a shared inbox with ticketing, a customizable website chat widget, visitor tracking, workflow automation, and reporting. Growth and Enterprise tiers add chat topic insights, automated tagging, campaign tools, white-label branding, audit logs, SLAs, and a dedicated Account Manager. See the complete list of ChatBot features for a full breakdown by plan.

What AI chatbot integrations are available?

ChatBot by Text works across website chat, Messenger, and mobile apps out of the box. Every plan includes an MCP server and API access (starting at 20,000 free API calls on Essential, up to 1,000,000+ on Enterprise) so you can connect the chat bot to your existing tools and workflows. Explore all available ChatBot integrations including Shopify, WordPress, Slack, Zendesk, and Zapier.

How do I set up my chatbot?

Most teams set up ChatBot by Text and go live within a single day. You connect the chat bot to your website by pasting a short code snippet, then train the AI Agent on your existing content like help articles, FAQs, and product pages. No coding skills required. You can also start with ready-made chatbot templates for customer service, lead generation, ecommerce, and more.

Is my data secure with ChatBot by Text?

Security is built into every ChatBot by Text plan. All connections use TLS encryption, and every account supports two-factor authentication (2FA) and login via Google, Apple, or Microsoft. Enterprise plans add audit logs, dedicated security assistance, and custom SSO (coming soon). ChatBot by Text is trusted by 35,000+ brands including Toyota, Adobe, and Mercedes-Benz.

How much does it cost to build a chatbot vs. buying one?

Building a custom chat bot from scratch costs $10,000–$100,000+ in development alone, according to industry estimates. That doesn’t include ongoing maintenance, hosting, or AI model updates. A chatbot-as-a-service platform like ChatBot by Text delivers ready-to-use AI Agents, live chat, and a full help desk starting at $19/mo per user. No developers needed, no infrastructure to manage. Most teams go live the same day and see chatbot benefits immediately.

What chatbot pricing model does ChatBot by Text use?

ChatBot by Text uses a per-seat pricing model with AI resolutions included. You pay per user on your team, and each plan comes with a set number of AI Agent resolutions per month: 10 on Essential, 200 on Growth, 2,000+ on Enterprise. If you need more, extra AI resolutions cost $0.99 each or $49.50 for a 50-pack that refills automatically. You never pay per message or per website visitor, only for customer conversations actually handled by the chatbot.

Can I change or cancel my chatbot plan anytime?

Yes, there are no long-term contracts on monthly plans. You can upgrade, downgrade, or cancel your ChatBot by Text subscription at any time. Annual billing gives you a significant discount (Essential: $19 vs. $25/mo; Growth: $79 vs. $99/mo) and can be adjusted at renewal. Changes take effect on your next billing cycle.

How does ChatBot by Text compare to other chatbot pricing plans?

Most chatbot platforms charge per conversation, per message, or per contact, which makes AI chatbot costs unpredictable at scale. ChatBot by Text uses flat per-seat pricing with AI resolutions included in every plan, so your chatbot cost stays stable as traffic grows. You also get live chat, a help desk, and an AI chatbot for customer support in a single platform instead of paying for three separate tools.

Does ChatBot by Text work alongside my team?

Yes. ChatBot by Text is designed to work with your support team, not replace it. The AI chatbot handles routine customer questions automatically, and when a conversation needs a human touch, it hands off to a live agent seamlessly. Every plan includes human takeover, internal notes, and chat transfer between team members. Growth and Enterprise plans add chat supervision, team takeover, and shared canned responses so your agents stay in full control. See how other teams use customer service chatbots alongside their support staff.

What's the difference between a basic chatbot and ChatBot by Text?

A basic chat bot follows scripted rules and breaks when a customer asks something unexpected. ChatBot by Text is an AI-powered customer service chatbot that understands natural language, learns from your content, and resolves queries on its own. It also includes live chat, a help desk with ticketing, workflow automation, and analytics in a single platform. Browse chatbot examples to see the difference in action.