ChatBot by Text - pricing

ChatBot plans and pricing built to scale with you

Text Pricing designed for every stage of your customer support. Start today, no credit card required.

Essential

For small teams earning their
first revenue from chat.

$19 per user / mo

Start free trial

Essential plan includes:

1 AI Agent

10 AI resolutions

5 Reply suggestions

5 AI text edits

50 Live visitors tracked

10,000 API calls

3 Proactive campaigns

10 Custom skills

AI Copilot

Inbox and ticketing system

Workflow automation

Business channels

Selling through Shopify

See all features
Most Popular

Growth

For scaling teams that want
chat to drive revenue.

$79 per user / mo

Start free trial

Everything in Essential, plus:

10 AI Agents

200 AI resolutions

50 Reply suggestions

100 AI text edits

400 Live visitors tracked

200,000 API calls

30 Proactive campaigns

Chat topics insights

Chat supervision and takeover

Chat and ticket summaries

Shared canned responses

Team performance reports

Unlimited chat history

See all features
Enterprise
annual plan

Custom AI, built and run for you. Backed by a team focused on your revenue goals.

Custom

Adapts to how you work

Custom AI Agents

Tailored workflow automation

Plugged into your data

Flexible scaling and usage limits
A dedicated team for your account

Dedicated Account Manager

Personalized onboarding

Product training for your team

Direct engineering support
No procurement surprises

SOC 2 Type 2

SLAs, legal and compliance review

White-label widget

SSO and audit logs

See all features

Set your usage. See your price.

Move the sliders to reflect your expected volume. Your cost updates instantly — per user, per month, billed yearly.

1 25+

0 50

200

0 2,000+

0 Unlimited

100

0 Unlimited

400

0 1000+

Your usage summary

Users 1
AI Agents 10
AI Agent resolutions 200
Reply suggestions 50
AI text editing 100
Live visitors tracked 400

Pricing breakdown

Plan Growth $79

Total cost $79

With Text, we're qualifying so many more leads than we were ever
doing with previous campaigns.

$1.5M

revenue added in last 6 months

Duncan Andrews Senior CRM & Digital Manager, Wembley Stadium

Text pricing plans

Compare plans

Essential Start free trial

Growth

Enterprise

Pricing

Price per user (billed monthly)

$25

$99

Custom

Price per user (billed yearly)

$19

$79

Custom

AI Agent

custom

Included AI resolutions

10 resolutions per month (120 resolutions per year)

200 resolutions per month (2,400 resolutions per year)

custom

50 AI resolutions package (auto-refill)

$49.50

custom

Custom skills

custom

Tone of voice

Personalized replies

Multilingual

Human takeover

Conversation history

Knowledge base management

Knowledge sources

AI Copilot

Reply suggestions

5 monthly per user

50 monthly per user

custom

AI text edits

5 monthly per user

100 monthly per user

custom

Similar ticket suggestions

Ticket language detection

AI avatars

AI canned reply suggestions coming soon

—

Chat summaries

—

Ticket summaries

—

Chat topics

—

Tag suggestions

—

AI sales skill

Live Shopify catalog

Cart recovery campaigns

Sales reports tied to chats

Live cart preview in chat

Checkout chat widget

Proactive chat invitations

Buying intent detection

Live visitors tracked

400

custom

Proactive campaigns

custom

Proactive campaigns impressions

1,000

10,000

custom

Website

In-app

Chat page

Messenger

Shopify

SMS (Twilio)

Message sneak peek

Smart chat assignment

Manual chat assignment

Chat routing rules

—

Chat transfer

Email transcripts

Download transcript

File sharing

User roles

Chat availability

Chat inactivity message

Chat tags

Teams

custom

Private canned responses

Internal notes

Shared canned responses

—

Team member takeover

—

Chat supervision

—

Chat inactivity timeout

—

Automated assignment

Contact form

Statuses & priorities

Canned responses

Message delivery tracking

Conversation rating

File sharing

Ticket tags

5 default

Custom fields

custom

Ticketing rules

custom

Forwarding addresses

custom

Email templates

custom

Teams

custom

Workflows

Included workflow rules

custom

Included workflow executions

300

1,000

custom

Automated tags

—

Chat canned response suggestions

—

Chat metrics

Ticket metrics

Metrics breakdown

AI Agent sales report

Agent activity

—

Agent performance

—

On-demand reporting

—

Multiple website support

Website widget translations

Live editor

Right-to-left support

Accessibility compliance

Dark mode

Custom logo in website widget

Multilingual support

—

Customizable automated ticket reply

Visual email template builder

Ticket user signatures

Custom customer segments coming soon

—

White label

—

Custom roles coming soon

—

Multiple brands coming soon

—

Web app

Desktop app (macOS and Windows)

MCP server

Included API calls

10,000 per month

200,000 per month

custom

100,000 API calls package

$29.50

custom

Secure TLS connection

Two-factor authentication (2FA)

Tickets built-in antispam

Block chat users

Security assistance

—

Audit logs

—

Custom SSO

—

Service level agreements (SLAs)

—

Legal assistance

—

Alternative payment terms

—

Crypto payment

—

Product training

—

Software engineer support

—

Key Account Manager

—

HIPAA compliance coming soon

—

Multibrand support coming soon

—

Frequently Asked Questions

How much does a chatbot cost?

Chatbot pricing depends on the plan and features you need. ChatBot by Text starts at $19 per user/month (billed annually) for the Essential plan, which includes an AI chatbot, live chat, a shared inbox, and a ticketing system. The Growth plan costs $79/mo and adds 200 AI Agent resolutions, unlimited chat history, and advanced reporting. For larger companies, the enterprise chatbot platform offers custom pricing with dedicated onboarding, SLAs, and a dedicated Account Manager. All plans include a 14-day free trial with no credit card required.

Does a chatbot cost money or is there a free plan?

ChatBot by Text offers a free 14-day trial with no credit card and no commitment. During the trial you get full access to the AI chatbot, live chat, workflows, and analytics. After the trial, the cheapest chat bot subscription costs $19/user/month (annual) or $25/user/month (monthly). There is no permanent free tier. Start your free trial to see how it works.

What does a chatbot subscription include?

Every ChatBot by Text plan includes an AI Agent that resolves customer queries automatically, AI Copilot with reply suggestions, a shared inbox with ticketing, a customizable website chat widget, visitor tracking, workflow automation, and reporting. Growth and Enterprise tiers add chat topic insights, automated tagging, campaign tools, white-label branding, audit logs, SLAs, and a dedicated Account Manager. See the complete list of ChatBot features for a full breakdown by plan.

What AI chatbot integrations are available?

ChatBot by Text works across website chat, Messenger, and mobile apps out of the box. Every plan includes an MCP server and API access (starting at 20,000 free API calls on Essential, up to 1,000,000+ on Enterprise) so you can connect the chat bot to your existing tools and workflows. Explore all available ChatBot integrations including Shopify, WordPress, Slack, Zendesk, and Zapier.

How do I set up my chatbot?

Most teams set up ChatBot by Text and go live within a single day. You connect the chat bot to your website by pasting a short code snippet, then train the AI Agent on your existing content like help articles, FAQs, and product pages. No coding skills required. You can also start with ready-made chatbot templates for customer service, lead generation, ecommerce, and more.

Is my data secure with ChatBot by Text?

Security is built into every ChatBot by Text plan. All connections use TLS encryption, and every account supports two-factor authentication (2FA) and login via Google, Apple, or Microsoft. Enterprise plans add audit logs, dedicated security assistance, and custom SSO (coming soon). ChatBot by Text is trusted by 35,000+ brands including Toyota, Adobe, and Mercedes-Benz.

How much does it cost to build a chatbot vs. buying one?

Building a custom chat bot from scratch costs $10,000–$100,000+ in development alone, according to industry estimates. That doesn’t include ongoing maintenance, hosting, or AI model updates. A chatbot-as-a-service platform like ChatBot by Text delivers ready-to-use AI Agents, live chat, and a full help desk starting at $19/mo per user. No developers needed, no infrastructure to manage. Most teams go live the same day and see chatbot benefits immediately.

What chatbot pricing model does ChatBot by Text use?

ChatBot by Text uses a per-seat pricing model with AI resolutions included. You pay per user on your team, and each plan comes with a set number of AI Agent resolutions per month: 10 on Essential, 200 on Growth, 2,000+ on Enterprise. If you need more, extra AI resolutions cost $0.99 each or $49.50 for a 50-pack that refills automatically. You never pay per message or per website visitor, only for customer conversations actually handled by the chatbot.

Can I change or cancel my chatbot plan anytime?

Yes, there are no long-term contracts on monthly plans. You can upgrade, downgrade, or cancel your ChatBot by Text subscription at any time. Annual billing gives you a significant discount (Essential: $19 vs. $25/mo; Growth: $79 vs. $99/mo) and can be adjusted at renewal. Changes take effect on your next billing cycle.

How does ChatBot by Text compare to other chatbot pricing plans?

Most chatbot platforms charge per conversation, per message, or per contact, which makes AI chatbot costs unpredictable at scale. ChatBot by Text uses flat per-seat pricing with AI resolutions included in every plan, so your chatbot cost stays stable as traffic grows. You also get live chat, a help desk, and an AI chatbot for customer support in a single platform instead of paying for three separate tools.

Does ChatBot by Text work alongside my team?

Yes. ChatBot by Text is designed to work with your support team, not replace it. The AI chatbot handles routine customer questions automatically, and when a conversation needs a human touch, it hands off to a live agent seamlessly. Every plan includes human takeover, internal notes, and chat transfer between team members. Growth and Enterprise plans add chat supervision, team takeover, and shared canned responses so your agents stay in full control. See how other teams use customer service chatbots alongside their support staff.

What's the difference between a basic chatbot and ChatBot by Text?

A basic chat bot follows scripted rules and breaks when a customer asks something unexpected. ChatBot by Text is an AI-powered customer service chatbot that understands natural language, learns from your content, and resolves queries on its own. It also includes live chat, a help desk with ticketing, workflow automation, and analytics in a single platform. Browse chatbot examples to see the difference in action.