Automate your customer service.
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Text × Shopify
Put your store's service on offense. The AI agent replies with the order in view, sells from your live catalog, and saves the sale at checkout.
Free 14-day trial No credit card required AI agent included
The AI agent resolves order and shipping questions with real store data.
Bring shoppers back to what they left behind and help them check out.
Turn store conversations into orders you can count in your reports.
Over 35,000 brands are already selling through service with Text
Nobody asks for an order number twice. Your team and your AI agent answer with the full picture.
See history, payment, fulfillment, and shipment status for every order in one view.
See what shoppers add to their carts in real time and step in at the right moment.
Order number, total value, items, quantities, and prices. No Shopify tab required.
The widget runs on your storefront and Thank you page on every plan, and on the checkout page with Shopify Plus.
AI agent sales get their own report, and the Sold section keeps every closed order one click away.
A smart assistant inside Text that reads your catalog, cart, and order data, and completes tasks for your shoppers.
Your AI agent spots buying signals, decides what to do next, and runs conversations on its own.
Every interaction is read for buying intent, so the AI agent acts the moment a shopper leans in.
Instant context: contact info, total spend, past orders, and recent conversations.
Control which languages your AI agent uses to respond to customers.
Track how many chats your AI agent resolved without human support.
Define your AI agent's role, tone, and limits with custom instructions.
From signup to selling AI agent in minutes. No coding required.
Sign up free with your business email. 14 days free, no credit card required.
Install the Text app from the Shopify App Store and approve the permissions. Order data starts flowing.
Turn on the chat widget in the Shopify theme editor and click Save.
The AI agent answers with order context, and the sales it closes land in your reports.
AI agent that knows your store, sounds like your team, and gets better over time.
Use your website, product pages, FAQs, and support articles to train your AI chatbot.
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Every message from an AI agent stays on-brand, with consistent tone, style, and answer length so shoppers always get an experience that feels like you.
Sign up freeTrack team & AI performance in real time, or over any period you choose.
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$1.5M
Revenue after 8 months
+25%
Average order value
80%
AI resolution rate
Semantic search across your live catalog, product cards with add-to-cart right in the chat, and revenue tracked per conversation. Every store chat is a chance to close.
Your AI agent matches customers with products they actually want. Personalized suggestions based on browsing history, cart contents, and conversation context.
Try it freeGenerate and qualify leads instantly, in the right moment. Lead generation becomes part of the conversation experience.
Try it freeDeliver timely, relevant messages based on behavior and intent. Every nudge feels personal and drives action.
Try it freeServe tailored offers at the perfect moment. Context-aware incentives drive sales without feeling pushy.
Try it freeAutomate over 80% of chats and tickets. Your team gets time back, and customers get answers instantly.
Try it freeTransfer conversations with full context and zero repetition. Pick up the thread seamlessly to keep the momentum.
Try it freeSkills tell your AI agent when to act and what to do. Pick a ready-made one or write your own in plain language, and it runs on every chat.
When a shopper hesitates at checkout or asks for a discount, step in and save the sale before they leave.
When the customer is on the checkout page and asks for a discount, offer the code lastminute5.
When the cart holds two or more items, offer the bundle code 2for5less.
When a customer asks about their order, look it up and reply with the delivery status.
When a shopper adds electronics to the cart, recommend product protection with a direct link.
When a subscriber asks about their renewal, offer a deal that keeps them on board.
Each card above is the entire setup. Write your own skill the same way, in one plain sentence.
Put skills to workThe AI agent runs the routine, your team steps in exactly when you want, and every result lands in your reports.
Decide when a chat goes to a human or becomes a ticket. The conversation arrives with full history, and if no teammate picks up within 30 seconds, a ticket is created automatically.
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Human agents, AI chats, and tickets live in one inbox. Assign, reply, and resolve without switching tools.
Sign up freeSales reports count the orders placed during a conversation or within 30 days after it. Chats, leads, cases, and the missed ones get their own reports, so you see opportunities as clearly as wins.
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A Shopify AI chatbot is an AI assistant that lives in your store's chat widget and handles customer conversations end to end. It trains on your website and help content, reads live order, cart, and product data from Shopify, and answers questions like order status and product availability on its own. The best ones go further: they recommend products with add-to-cart right in the chat, recover carts, act on checkout hesitation, and hand hard cases to your team with full context.
Shopify's built-in tools cover simple storefront chat. A dedicated AI chatbot adds an AI agent that trains on your content, acts on store data, and reports the sales it brings in. You can add ChatBot by Text to your store from the Shopify App Store in a few minutes.
Three things separate a chatbot that deflects from a chatbot that sells. First, order and cart context inside the conversation, so every answer is specific. Second, an AI agent that takes action instead of only answering. Third, sales attribution that counts the orders your conversations create. If a chatbot cannot show you the revenue it drives, it is a cost. If it can, it is a profit engine.
Free 14-day trial No credit card required AI agent included